Refund policy

30-Day Return Window

You have 30 calendar days from the date you receive your item to request a return. Because our products include Skullcandy headphones (such as Crusher ANC 2 and Aviator 900 ANC), wireless earbuds (Dime series), gaming headsets, portable speakers, and carry bags which are electronic and audio equipment, return eligibility is subject to specific electronic return guidelines to ensure product quality and customer satisfaction.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

•Electronics & Audio Accessories: Items must be in brand new condition, undamaged, unopened or within reasonable trial limits, and must include all original accessories, charging cables, ear gels, manuals, and original packaging. Any items showing signs of user tampering, physical damage, or missing accessories are non-returnable or subject to partial refunds.

•You must provide a receipt or proof of purchase (order confirmation email or order number).

Items Not Eligible for Return

The following items cannot be returned or refunded:

•Gift cards and final sale/clearance items.

•Items damaged due to misuse, accidental drops, water exposure, or unauthorized hardware modifications.

•Items missing original packaging or having defaced serial numbers.

Return Shipping Costs

We support eligible returns. If your return is due to our error, shipping damage, or product defect, we will cover the return shipping costs. For returns initiated due to customer preference (e.g., subjective sound preference or mistaken purchase), customers may be responsible for return shipping fees.

How to Initiate a Return

1.Contact our customer support team at info@kttapo.shop with your order number, reason for return, and clear photos if items arrived damaged.

2.Once approved, you will receive a Return Merchandise Authorization (RMA) and return instructions.

3.Securely pack the items and ship them to our designated returns address.

Return Address

Headphone Discount (headphonediscount.shop)

6454 Sondra Dr

Dallas, TX 75214

United States

Refund Processing Time

Once your return is received and inspected, we will process your refund within 1-2 business days. Refunds will be issued automatically to your original payment method. Depending on your financial institution, it may take an additional 7-10 business days for the funds to reflect in your account.

Damaged or Defective Items

If your items arrive damaged or with hardware defects (e.g., failure to power on, no sound from drivers, defective ANC functionality, or incorrect items), please contact us within 7 days of delivery at info@kttapo.shop with clear photos or videos. We will promptly arrange for a full refund or a free replacement.